At Eclipse Technology Services Australia Pty Ltd (ETS), we value our customers and strive to provide the best possible products. To ensure clarity and transparency in our refund and return procedures, we have established the following polices regarding returns and exchanges:
Change of Mind
Eclipse Technology Services Australia Pty Ltd is unable to offer exchanges or refunds for any “change of mind” purchases. Once a purchase is made, it is considered final. By making a purchase from ETS, you agree to abide by this Change Of Mind Policy.
Dead on Arrival (DOA)
ETS will offer an exchange or refund of the Netgate devices which are DOA within 14 days of receipt of goods.
Warranty Claims & Product Support
If Netgate product support is needed, please click on the below link and “Open a ticket”. All Netgate devices ship with 1 year Technical Assistance Centre Lite (TAC-Lite) support included. Netgate also offer a range of extended support options (TAC-Pro & TAC-Enterprise).