Please see below for important notifications regarding our service.

December Change Freeze

Each Holiday Season, we all enjoy some well-earned time with our family and friends, underscored by a period of rest and relaxation.

To minimize disruption in all businesses over the festive period, we observe a strict 'Change' freeze.

Normal change conditions require multiple people to assess the changes which are proposed by an engineer, and verified in a number of ways.  Additionally, changes to infrastructure represent the greatest risk to stability.  It is the minimization of these risks which a change freeze will achieve, and is used at key times in the calendar.

    First Day of Change Freeze: Friday 8th December 2022

    Last Day of Change Freeze: Monday 8th January 2023

During a change freeze, all elective and non-critical changes are not possible , and only changes as a response to an active incident where something is broken & causing business impact can be completed.

Some activities which are not considered a change include: Adding & Removing Users, or security changes to those users.  Any changes that can only affect a single user, or would otherwise be regarded as the normal use of a product or service do not constitute a change.  Please speak to one of our team to get a clearer understanding of the impact of this change freeze if you have any concerns.

Changes will be executed on a priority basis at the recommencement of the normal change conditions.

We wish all of our partners a Happy and Safe Holiday Season!